Minimizing the Cost of Emotional Dissonance at Work: A Multi-sample Analysis

Mishra, Sushanta Kumar and Kamal Kumar, Kunal (2016) Minimizing the Cost of Emotional Dissonance at Work: A Multi-sample Analysis. Minimizing the cost of emotional dissonance at work: a multi-sample analysis, 54 (4). pp. 778-795.

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The present study is based on two samples from two occupational groups (one among medicalrepresentativesinpharmaceuticalindustryandotheramongfrontlineemployeesinhospitality industry).Thestudyfoundsupportforthemoderationeffectofperceivedorganizationalsupport(POS) on the emotional dissonance-emotional exhaustion as well as the emotional exhaustion-turnover intention relationships. In addition, the purpose of this paper is to examine the mediation of emotional exhaustion on the emotional dissonance-turnover intention relationship. The study concludes with the contributions to the literature and to the practice.

Item Type: Article
Uncontrolled Keywords: Turnover intention; Emotional exhaustion; Perceived organizational support; Emotional dissonance
Subjects: ?? HR ??
Divisions: Human Resource Management
Depositing User: Ms. Sachitha R
Date Deposited: 17 Sep 2018 05:00
Last Modified: 10 Jan 2019 09:59

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