Formal-Informal and Cognitive-Affect Dimensions of Employee Expectations - A Qualitative Case-Study on Psychological Contract in the IT Sector

Vijaya, V and Jaiprakash, Indira (2009) Formal-Informal and Cognitive-Affect Dimensions of Employee Expectations - A Qualitative Case-Study on Psychological Contract in the IT Sector. Formal-informal and cognitive-affect dimensions of employee expectations - A qualitative case-study on psychological contract in the IT sector, 3 (2). pp. 42-63.

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Abstract

This paper presents a conceptual framework to understand employee expectations in the psychological contract, in the IT sector. The conclusions are based on a case study of a small scale IT organization. From the preliminary phase of exploration with focus group discussions with a group of employees, 28 areas of employee expectations were identified. These were subject to quantitative measurement on a nine-point rating scale. Qualitative data on reasons were also collected. Data were gathered from 78 entry cadre employees in the organization. Education, work experience, age and gender were balanced in the sample. The ‘t’ tests have been conducted to test for differences between the proposed 2X2 dimensional categories of expectations based on the formal-informal organizational and the cognitive affective individual element. The reasons given by the respondents for their level of expectation in each area have been captured and presented reflecting specific nuances of various contexts at work. The managerial implications of the findings have been discussed and conclusions drawn stressing the importance of the role of an organizational psychologist.

Item Type:	Article
Uncontrolled Keywords:	Expectations; Psychological Contract; Knowledge Worker; IT
Subjects:	Finance > Taxation
Divisions:	Finance and Strategy
Depositing User:	Ms. Sachitha R
Date Deposited:	27 Sep 2018 04:31
Last Modified:	14 Feb 2019 06:33
URI:	http://tapmi.informaticsglobal.com/id/eprint/156

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