Risks in Offshore IT Outsourcing: A Service Provider Perspective

Mathew, Saji K and Aundhe, Madhuchhanda Das (2007) Risks in Offshore IT Outsourcing: A Service Provider Perspective. TAPMI, Manipal.

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Abstract

Offshore outsourcing of Information Technology (IT) services has become a growing approach to global business practice today. However, the advantages of the outsourcing opportunity do entail a cost. Outsourcing partnerships carry risk as evidenced by reported failures of such engagements. In offshore IT outsourcing, there are risks involved for both - the client, as well as the service provider. Some of the prior research has focused on identifying various types of client risks and their sources. However, the study of risks from a service provider’s perspective has not received due treatment in literature. A deeper understanding of the risks would also result in developing effective mitigation strategies which in turn would enhance partnership success. This study analyses offshore IT outsourcing risks from a service provider perspective. A grounded theory approach is has been used for understanding the risks. Based on the data collected using theoretical sampling from 5 different mid-tier offshore third party service providers in Bangalore and subsequent coding, Macro-economic, Relationship-specific and Project-specific categories have emerged as the broad service provider risk dimensions.

Item Type:	TAPMI Working Papers
Uncontrolled Keywords:	Risk, service provider, client, outsourcing, relationship
Subjects:	Management Information Systems Management Information Systems > System Analysis and Design
Divisions:	Operations and Information Science
Depositing User:	Ms. Vanitha K
Date Deposited:	15 Nov 2018 08:49
Last Modified:	20 Nov 2018 06:30
URI:	http://tapmi.informaticsglobal.com/id/eprint/304

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