Service Quality-I:A Bibliography

Manjunatha, Keralapura (2004) Service Quality-I:A Bibliography. Vikalpa:the Journal for Decision Makers, 29 (1). pp. 153-157.

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Abstract

Presents a list of references on service quality. "What Drives Customer Loyalty: An Analysis from the Telecommunications Industry"; "Determinants of Consulting Service Quality for Accounting and Non-accounting Service Providers"; "Training and Development: Best Practices."

Item Type:	Article
Uncontrolled Keywords:	service quality;service marketing;bibliography
Subjects:	Marketing Marketing > Services
Divisions:	Marketing Management
Depositing User:	Mr Ramesh Kamath
Date Deposited:	15 Nov 2018 11:47
Last Modified:	15 Nov 2018 11:47
URI:	http://tapmi.informaticsglobal.com/id/eprint/320

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