Service Quality-I:A Bibliography

Manjunatha, Keralapura (2004) Service Quality-I:A Bibliography. Vikalpa:the Journal for Decision Makers, 29 (1). pp. 153-157.

A14-1_ManjunathaK_Service Quality_1_jan-mar2004.pdf

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Presents a list of references on service quality. "What Drives Customer Loyalty: An Analysis from the Telecommunications Industry"; "Determinants of Consulting Service Quality for Accounting and Non-accounting Service Providers"; "Training and Development: Best Practices."

Item Type: Article
Uncontrolled Keywords: service quality;service marketing;bibliography
Subjects: Marketing
Marketing > Services
Divisions: Marketing Management
Depositing User: Mr Ramesh Kamath
Date Deposited: 15 Nov 2018 11:47
Last Modified: 15 Nov 2018 11:47

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