Measuring the benefits of enterprise resource planning (ERP) software

Mukherjee, Sayan (2021) Measuring the benefits of enterprise resource planning (ERP) software. International Journal of Management, 12 (1). pp. 777-785. ISSN 0976-6510

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There is a debate in literature about the actual benefits of ERP implementation. Firms implementing ERP naturally expect cost reduction, improved productivity, and improved enterprise-wide decision making after the implementation of ERP. On the other hand, there has been a body of literature that talks about a productivity paradox that occurs after the implementation of an Information Technology system. It is best to address questions regarding the benefits of ERP implementation by quantifying and measuring the benefits. Even today, there is very sparse literature on uantitatively measuring the benefits of ERP implementation. This paper proposes ten matrices that can be tracked to measure the benefit derived from ERP implementation.

Item Type: Article
Uncontrolled Keywords: Enterprise Resource Planning, Productivity Paradox, Cost-benefit.
Subjects: Entrepreneurship_Industry
Divisions: General Management and Enterpreneurship
Depositing User: Mr. Muralidhara D
Date Deposited: 22 Jul 2021 09:43
Last Modified: 22 Jul 2021 09:43

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