Measuring Academic Quality: A Three-Dimensional Approach for Internal Audit Using DMAIC

Biju, Seena and Nair, Sreekumaran N (2017) Measuring Academic Quality: A Three-Dimensional Approach for Internal Audit Using DMAIC. International Journal of Six Sigma and Competitive Advantage (IJSSCA), 10 (3/4). pp. 236-257. ISSN 1479-2494

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While institutes of higher education are progressively working to match their competencies with student priorities, market forces and academic concerns it becomes imperative for the institute/university to be able to link the three and comprehend the holistic im pact of these dimensions on its quality index. Through this study the authors design and implement a three-dimensional model for measuring the perceived quality for institutes of higher education mapping its quality parameters with the stakeholder-expectations and based on the operating levels – this using the DMAIC roadmap in partial. The tool that is conceptualised in this study is an outcome of a pre-design survey (Define)following which the tool was developed and tested(Measure). The findings are based on the observations from two institutions of higher education(Analyse); this presented to the respective managements for their perusal and action (Pre-Improve) while confirming (or negating) their prior notions of Quality at the institute.

Item Type: Article
Uncontrolled Keywords: Academic Quality; Six Sigma; Lackademics; Market Priority; Process Operating Level.
Subjects: Marketing
Divisions: Marketing Management
Depositing User: Mr. Muralidhara D
Date Deposited: 15 Sep 2018 12:12
Last Modified: 01 Mar 2019 11:00

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