Success of Offshore IT Outsourcing - An Investigation into the Recent Outsourcing Engagements Involving Indian Service Providers

Mathew, Saji K and Sahu, Rajendra (2007) Success of Offshore IT Outsourcing - An Investigation into the Recent Outsourcing Engagements Involving Indian Service Providers. TAPMI, Manipal.

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Abstract

Success of IT outsourcing engagements is often difficult to gauge as success carries different meanings to different outsourcing decision contexts. The desired outcome through offshore IT outsourcing varies across client organizations. Previous research has identified a number of such reasons; the major focus has always been cost reduction though. This paper analyses the likelihood of success of three recent major IT outsourcing deals involving Indian IT service providers. A best practices framework for IT outsourcing success was used for analysis. The first organization analyzed had a medium low chance of success, the second had a medium high and the third was having a medium likelihood. The major difference between the first and the second was found to be in the decision scope and decision sponsor-the first one opted a total outsourcing mode with less senior management involvement in the decision process whereas the second one chose selective IT outsourcing with senior management involvement.

Item Type:	TAPMI Working Papers
Uncontrolled Keywords:	IT outsourcing, success, cost reduction, best practices, decision process
Subjects:	Management Information Systems > System Analysis and Design
Divisions:	Operations and Information Science
Depositing User:	Ms. Vanitha K
Date Deposited:	15 Nov 2018 06:58
Last Modified:	09 Jan 2019 09:17
URI:	http://tapmi.informaticsglobal.com/id/eprint/298

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